Candiss Cole Designs
Po Box 235
Sedona, Arizona. 86339
Checking the status of your order? Please e-mail:
Studio Hours: Monday - Friday: 9am-4pm
Our Return Policy
You may return any unused merchandise* within 15 days from the date you received it for either a refund or exchange. Please note that shipping and handling costs cannot be refunded.
*Please note that personalized items are non-refundable.
Please send returns to:
Candiss Cole: returns department 70 Pine Knolls Drive, Sedona, Arizona 86336
We recommend sending any returned merchandise via insured/trackable US Mail, UPS, Fed Ex or other carrier. Candiss Cole is not responsible for any returned merchandise that is either lost or damaged in transit.
Include a copy of your invoice, and let us know whether you would like a refund or an exchange.
Once we receive your returned merchandise, we will either send the exchanged merchandise to you, or refund the amount of the merchandise to your original form of payment. You will receive an email letting you know when we receive it as well as a printed receipt in the mail.
If you have any questions regarding our return/exchange policy, please contact us at (928) 282-6490 or email us at firstname.lastname@example.org.